Terms of Service

Last updated: September 27, 2026 · Logpom, Petro City, Douala — Cameroon

These terms govern the services provided by Pivora ("we", "us", "our") to you ("the client"). They exist so that both sides know exactly what to expect — clear service, clear payment, clear timelines. By messaging us on WhatsApp or submitting a brief, you accept these terms.

1. What Pivora is

Pivora is a multi-service execution hub based in Logpom, Petro City, Douala. We provide practical digital and personal services — including device setup and parental controls, study support, personal assistance, and social media management — on a per-brief basis. We are not a general contractor for anything outside the services we confirm in writing (WhatsApp counts as writing).

2. Briefs, quotes and approval

• Every job starts with a brief from you and a quote from us.
• Work begins only after you approve the quote on WhatsApp.
• The quote covers exactly what is described in it. New requests are new briefs with new quotes.

3. Payment

• We accept Instant MTN Mobile Money and Orange Money.
• Small jobs (under 25,000 XAF) are payable in full before work starts.
• Larger or recurring engagements may be split 50/50: half to start, half at delivery.
• Payments are made to the Pivora number confirmed on WhatsApp — ours is +237 687 091 001. We are not responsible for money sent to any other number.

4. Delivery and revisions

• Delivery timelines are agreed in the quote. Same-day does not mean same-hour unless stated.
• One round of corrections is included when a deliverable doesn't match the approved quote.
• Changes of direction after approval are treated as a new brief.

5. Client responsibilities

• Provide accurate information, working contact details, and timely access (device, accounts, content) when the service requires it.
• You confirm you own or are authorised to use every device, account, and content item you hand us.
• For parental-control setups: the person requesting must be the parent or legal guardian of the child.

6. Data, privacy and device safety

We access only what the approved brief requires, we hand control back to you on the spot, and we do not keep copies of your personal data beyond what the job needs. Full details are in our Privacy Policy, which forms part of these terms.

7. Limits of liability

• We are responsible for doing the agreed work competently. We are not responsible for pre-existing problems with your device, accounts, or content, nor for anything that happens after a completed handover.
• To the extent Cameroonian law allows, our total liability for any claim is limited to the amount you paid for the specific brief concerned.
• Nothing here excludes liability that cannot be excluded by law.

8. Cancellation and refunds

• You may cancel before work starts for a full refund.
• If work has started, we keep the portion of the fee covering work already done and refund the rest.
• If we cannot deliver what was agreed, you get a full refund — no arguments.

9. Respect

We serve everyone with courtesy and we expect the same. We reserve the right to decline any brief that is unlawful, abusive, or misaligned with what Pivora stands for.

10. Changes to these terms

The current version is always the one on this page. Material changes are announced on our WhatsApp status before taking effect for new briefs.

11. Contact

Questions about these terms? WhatsApp +237 687 091 001 or write to us — Pivora, Logpom, Petro City, Douala, Cameroon.